I may have written earlier about some New Balance golf shoes I bought about October 1 of last year. New Balance has been my shoe of choice for a while as they provide them in my size. Well, pretty much my size. Try looking for a 14 narrow at some point. They are also comfortable and wear pretty well.
These shoes have a two year water proof warranty!
It's been very wet recently and the shoes started to leak. Then leak badly. Then my toes were getting cold and then wrinkled.
So I shot off a message to NB for help.
I heard back from Tim S., who was quite astounded that I was having problems and was very eager to make this right.
He asked some questions. He wanted to know how often I played and if I had cleaned the shoes and with what.
I dutifully answered and told the truth. It seems that I've put about 60 rounds on them in the 5.5 months I've had them. That does work out to about 300 miles when it's all added up.
Tim wanted a receipt and I found an entry on my Amazon account with all the details. I took a screen shot and sent it in.
Tim then pointed me to an online form to fill in. A lot of the same stuff I had gone over already. Might have made more sense to start with that, but I really can't tell. Hopefully Tim has not led me astray and may provide some internal NB grease to move the issue through.
On the form one has to provide a receipt and it can't be hand written and it can't just be a credit card payment line. I wonder why that is? Tim has seen what I have and has sent no objection my way.
In any case if what I've entered is valid, they will want the shoes back and will provide a voucher to allow me to purchase on their web site.
In the mean time I want to play tomorrow and it's wet out. Very wet and if you stood on the greens on Wednesday you could have seen water welling by your feet. And since Wednesday it's rained an additional 24 hours or so.
I hope the old shoes are dry, I've had then on a furnace vent for a couple of days, and I put them on and get wet tomorrow.
I went into the old job this morning, and there was golf to watch on the TV, but it was still a long day without enough physical effort. I may have needed some down time. I went out metal detecting for an hour on Tuesday for the first time in a long time and my thighs have been on fire ever since. All that up and down and digging was a shock to the well honed golfing machine the body has become.
Ok, we'll see what NB has to say. I've ordered another pair in the mean time. If I get the replacement pair from NB, I'll try and rotate them to keep them happy. And, and, I'll tuck the receipts into a nice save place.
No comments:
Post a Comment